Distance Sales Agreement


1. PARTIES

This Distance Sales Agreement (“Agreement”) is entered into between the following parties:

SELLER:

Trade Name: Turkway Shopping – Sole Proprietorship
Address: Ahmetpaşa Mah. Nedim Sk. No:2C, Osmangazi / Bursa, Türkiye
Tax Number: 4600463174
Email: info@turkwayshopping.com
Phone: +90 538 717 10 00

BUYER:

Buyer information will be automatically filled during checkout.

By accepting this Agreement, the Buyer acknowledges and agrees to pay the total order amount including product price, shipping fees, taxes, and any additional charges specified during checkout.

2. DEFINITIONS

For the purposes of this Agreement:

  • MINISTRY: Ministry of Trade of the Republic of Türkiye

  • LAW: Law No. 6502 on the Protection of Consumers

  • REGULATION: Regulation on Distance Contracts

  • SELLER: The company offering goods for sale through its website

  • BUYER: A real or legal person purchasing goods for non-commercial purposes

  • WEBSITE: www.turkwayshopping.com

  • PRODUCT: Movable goods offered for sale through the website

3. SUBJECT OF THE AGREEMENT

This Agreement regulates the rights and obligations of the parties regarding the sale and delivery of products ordered electronically by the Buyer through the Seller’s website, in accordance with Law No. 6502 and the Regulation on Distance Contracts.

4. PRODUCT AND PRICE INFORMATION

Product details, quantities, and prices are specified on the order page.

Prices displayed on the website include only the product price.
Shipping fees, customs duties, taxes, and any additional charges are paid by the Buyer.

5. PAYMENT AND DELIVERY

  • Payments are made via secure payment methods provided on the website.

  • Orders are processed after payment confirmation.

  • Delivery time varies depending on the destination country and logistics conditions.

  • The Seller is not responsible for delays caused by shipping companies or customs authorities.

  • Responsibility for the product transfers to the Buyer once it is handed over to the shipping carrier.

6. CUSTOMS DUTIES AND ADDITIONAL FEES

All customs duties, import taxes, and local charges applicable in the destination country are the sole responsibility of the Buyer.
The Seller shall not be held responsible for such costs.

7. RIGHT OF WITHDRAWAL

The Buyer has the right to withdraw from the contract within 14 days from the date of delivery without providing any reason.

However, the right of withdrawal does not apply to:

  • Products prepared in accordance with the Buyer’s personal requests,

  • Hygienic products once opened,

  • Used or damaged products.

In case of defective or incorrect products, the Buyer must notify the Seller within 3 days of delivery with photographic evidence.
If the issue is caused by the Seller, return shipping costs will be covered by the Seller.

8. LIABILITY

The Seller shall not be held responsible for damages arising from improper or incorrect use of the products.

All website content, including texts and images, belongs to the Seller and may not be used without written permission.

9. FORCE MAJEURE

The Seller shall not be held liable for delays or failure to perform due to force majeure events such as natural disasters, government actions, international logistics disruptions, or similar circumstances beyond reasonable control.

10. JURISDICTION

Any disputes arising from this Agreement shall be subject to the jurisdiction of the Courts and Enforcement Offices of Bursa, Türkiye.

11. EFFECTIVE DATE

By completing an order through the website, the Buyer declares that they have read, understood, and accepted all terms and conditions of this Agreement.