Shipping policy

Shipping Policy

1. Scope of Service

• Turkway Shopping provides shipping services to customers worldwide from Turkey.
• Services include purchasing products, packaging, shipping, and order tracking.

2. Delivery Time

• Estimated delivery time ranges from 5 to 15 business days depending on the destination country.
• The company is not responsible for delays caused by the courier, customs, or circumstances beyond its control.

3. Shipping Costs

• Shipping fees are displayed per country during checkout before confirming the order.
• Customers are responsible for any customs duties or taxes as required by their country’s law.

4. Order Tracking

• Customers will receive a tracking number after the order is shipped to monitor the shipment status.
• The company is not responsible for delays after the shipment is handed over to the courier.

5. Service Limitations

• Shipping is not available to incomplete or incorrect addresses.
• Customers must ensure all details are accurate before confirming the order.

6. Liability

• The company is responsible only for delivering the product to the shipping company.
• Any loss or damage occurring after handing over to the courier is the responsibility of the customer or the shipping company.